Privacy Policy

Last updated: May 2025

De Grande Arch Space (Pty) Ltd (“DGAS”, “we”, “our” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.

1. Who We Are

De Grande Arch Space (Pty) Ltd is a project management and architectural design studio registered in South Africa (Reg No: 2022/480188/07), based in Melrose North, Johannesburg. We are the responsible party for the personal information we process through this website and in the course of our business.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, telephone number, organisation name and physical address.
• Enquiry information: details of your project, service requirements and any other information you voluntarily provide through our contact form or by email.
• Technical information: IP address, browser type, pages visited, time spent on pages, and other usage data collected through cookies and analytics tools.
• Professional information: if you are applying for a position or registering professional interest, your CV and qualifications.

3. How We Use Your Information

We use your personal information for the following lawful purposes:

• To respond to enquiries and provide the architectural and project management services you have requested.
• To manage our business relationship with you, including contracts, invoicing and project delivery.
• To send relevant updates about our services, projects or insights — only where you have consented or where we have a legitimate interest.
• To comply with legal and regulatory obligations, including SACAP, SAIA, PMI and POPIA requirements.
• To improve our website and services through analytics.
• To process job or consultant applications.

4. Legal Basis for Processing

We process your personal information on the following grounds under POPIA:

• Consent: where you have given us explicit permission (e.g. submitting a contact form or subscribing to updates).
• Contractual necessity: where processing is required to perform a contract with you.
• Legitimate interest: where we have a genuine business reason that does not override your rights.
• Legal obligation: where processing is required to comply with applicable law.

5. Sharing Your Information

We do not sell, rent or trade your personal information. We may share it only in the following circumstances:

• With professional service providers acting on our behalf (e.g. email hosting, web hosting, accounting software) who are bound by confidentiality agreements.
• With our professional network of structural engineers, quantity surveyors and specialist consultants, where necessary to deliver your project — only with your knowledge.
• Where required by law, court order or regulatory authority.
• With your consent, in any other specific circumstance disclosed to you at the time.

6. International Transfers

Where we transfer personal information outside South Africa (for example, to cloud service providers), we take appropriate steps to ensure your information receives equivalent protection in accordance with POPIA.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. Project-related records may be retained for up to 10 years to comply with professional and regulatory obligations in the built environment. Enquiries not resulting in a project relationship are typically deleted within 12 months.

8. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal retention requirements.
• Object to the processing of your information for direct marketing purposes.
• Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.

To exercise any of these rights, contact us at info@dgas.co.za.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. However, no method of transmission over the internet is entirely secure and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies and similar tracking technologies. Please see our Cookie Policy for full details of what cookies we use and how to manage them.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Children’s Privacy

Our services are directed at business and professional users. We do not knowingly collect personal information from children under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated revision date. Your continued use of the website after any changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer:

De Grande Arch Space (Pty) Ltd
35 Fricker Road, Regus Business Centre
Illovo, Sandton, Johannesburg, 2196
Email: info@dgas.co.za
Phone: +27 76 876 6671